FAQ's & Returns Policy
Frequently Asked Questions
If you don't see the answer to your question here please navigate to the contact section and send us an email.
Returns Policy is at the end of the page
If ordered before 12pm your order will be shipped same day. If ordered after 12pm your order may be shipped next day. Please allow 3-5 working days for delivery total
We use AnPost and DPD to send our packages across Ireland.
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk. Please double check you input your email correctly. Contact us if you need to change your email. To ensure emails reach you, add the domain hmskin.com to your safe senders list.
We offer a reserve and collect service from Johnstown Navan, Meath. This is available on the checkout page.
No, our courier company do not offer the service to deliver on weekends currently.
All deliveries will be dispatched next day if available
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order. Please visit https://www.anpost.com/Post-Parcels/Track/Search and input your tracking number. Please note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
You can add a valid promotion code in the checkout
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Return Policy
At HM Skin, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.
Returns Window
You may return items within 14 days of receiving your order. To be eligible for a return, items must be:
- Unused and in their original packaging.
- In the same condition as received.
- Accompanied by proof of purchase.
Change of Mind / Unsuitable Items
If you've changed your mind or the product is unsuitable:
- Return postage costs are your responsibility.
- Please ensure items are securely packaged to avoid damage during transit.
- We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.
Faulty or Damaged Items
If you receive a faulty or damaged item:
- Contact us within 48 hours of delivery at info@hmskin.com with a description and photo of the fault.
- Once approved, we will cover the return postage costs and offer a replacement or full refund.
Refunds
Once we receive and inspect your return, your refund will be processed within 5–7 business days. Refunds will be issued to the original payment method. Please note that:
- Shipping costs (if applicable) are non-refundable unless the item is faulty.
- You will receive a confirmation email once your refund has been processed.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used skincare products.
- Items without original packaging or seals.
- Gift cards or promotional items, such as seasonal gift boxes and limited time products
How to Initiate a Return
To start a return, please contact us at info@hmskin.com with your order number and reason for return, along with images of your faulty/fully sealed products. We’ll guide you through the next steps.
Mobile Terms of Service
HM Skin
Last updated: Oct. 20, 2026
The HM Skin mobile message service (the "Service") is operated by HM Skin
(“HM Skin”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and
conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent
permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service
following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to HM Skin’s SMS/text messaging service, you agree to receive recurring SMS/text messages
from and on behalf of HM Skin through your wireless provider to the mobile number you provided, even if
your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an
automatic telephone dialing system or other technology. Promotional messages may
include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is
not a condition of any purchase with HM Skin. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging
imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan
and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text
messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to HM Skin or click
the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation
text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed
to other HM Skin mobile message programs and wish to cancel, except where applicable law requires
otherwise, you will need to opt out separately from those programs by following the instructions provided in their
respective mobile terms.
For Service support or assistance, text HELP to HM Skin or email info@hmskin.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of
these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or
telephone number we have changed may not be received and we will not be responsible for honoring requests made in
such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to
provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with
your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected
delivery of any information sent through the Service, any errors in such information, and/or any action you may or
may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.